Aurela by Well with Brielle
We're a small team and we read everything.
Need a hand? Email us at aurela@wellwithbrielle.com and we'll get back to you, usually within 1–2 business days.
Please include what device you're using (iPhone, iPad, or the web app) and a quick description of what happened — it helps us help you faster.
How do I use Aurela?
Aurela is your daily wellness companion, organized around four pillars — Body, Mind, Spirit, and Journey. From the Home screen you can tap into each pillar to do short rituals, journal, set intentions, and track your streaks. Everything is designed to take just a few minutes a day.
Do I need an account?
No. Aurela works fully without an account, and your entries stay on your device. Creating a free account is optional — it backs up your progress and syncs it across your devices.
Is my information private?
Yes. Almost everything you do stays on your device, and we never sell your data or show ads. See our Privacy Policy for the full details.
What do I get with Premium?
Premium unlocks the full Aurela experience — the complete library of rituals, reflections, and learn content across every pillar, plus premium journeys and features as we add them. There's always a free version of Aurela to enjoy.
How do I restore a purchase?
If you've bought Premium and it isn't showing up — for example on a new device — open Profile → Premium and choose Restore purchases. On iPhone or iPad, make sure you're signed in with the same Apple ID you used to buy. If it still doesn't appear, email us and we'll sort it out.
How do I manage or cancel a subscription?
Subscriptions purchased on iPhone or iPad are managed through Apple: open the Settings app, tap your name, then Subscriptions, and select Aurela to change or cancel. If you joined through our website, use the link in your purchase confirmation email or contact us.
I have an access code — where do I enter it?
Open Profile → Premium and enter your code there to unlock your access.
How do I sign in?
Sign in with a one-time 6-digit code sent to your email — there's no password to create or remember. Type the code straight into Aurela; you don't need to leave the app, and that's deliberate, because on iPhone a link tapped in Mail opens Safari rather than the app you installed. You'll find sign-in under Profile → Settings → Account. You only do this once per device — after that Aurela keeps you signed in.
My progress isn't syncing between devices.
Make sure you're signed in to the same account on both devices, and that each has an internet connection. Open the app on the device with your latest progress first so it can back up, then open the other device. If it's still out of sync, email us.
How do I delete my data or account?
To remove everything stored on a device, clear the app's data in your browser settings or delete the app. If you created an account, you can permanently delete it and its synced data any time from Profile → Settings → Account. See the Privacy Policy for more.
How do I unsubscribe from emails?
Use the unsubscribe link at the bottom of any email from us and your address will be removed from our list.
If the app is behaving unexpectedly, try closing and reopening it, and make sure you're on the latest version. If that doesn't help, email aurela@wellwithbrielle.com with your device type and what you were doing when it happened — screenshots are welcome.
Aurela is a personal wellness companion for reflection and healthy habits. It does not provide medical, mental-health, or financial advice. If you're going through a hard time, please reach out to a qualified professional or, in a crisis, your local emergency services.
Email aurela@wellwithbrielle.com or visit wellwithbrielle.com. We'd love to hear from you.